Help & Support

– I’d like to order from Do I have to register?
If you would like to place orders online from you have to register first. For this you will need a valid email address. When filling in your details, you must also select a username (your email address can be used) , which gives you access to your account. By having a account you can manage your current and future orders.

– I don’t remember my password, what do I do?
If you have successfully registered with and you can’t remember your password, please follow the password recovery process. You’ll need your email address for this.

– How can I pay for my order?
We accept payments online via the secure and trusted credit card processing services of Worldpay and Paypal. We can also accept your credit card which can be processed by Worldpay.

– Do you deliver to my country?
Yes, we deliver worldwide as long as there is a postal service in place.

– Where is my order?
If you recently placed an order and you’re wondering why you haven’t received it yet, you should first check whether we’ve dispatched it to you. In order to do this you need to login to you account. All successful orders are automatically notified to you by email.

– My order shows as complete but I haven’t received it yet.
When you get notified by email that your order is complete that means that we have dispatched your order and the packet is on its way to you. A few days later you’ll receive your order!

– How long does it take to receive my order?
All orders are dispatched via Airmail service and usually are received within 1 week from the day of dispatch, depending on your country’s postal system. Here are some approximate delivery times:

  • European Union: 3-5 days
  • Europe: 3-6 days
  • Australia: 7-11 days
  • Canada: 7-11 days
  • United States: 7-11 days
  • Rest of the World: 9-21 days

– What much does it cost to deliver my order?

– I love the Greek language, but where can I find more Greek Products?
Is there anything more enjoyable than drinking your Greek Coffee on a beautiful sunny Sunday morning while reading a Greek Book and eating your favourite Greek Chocolate?

– How do I contact
You can call us on +44 (0)208 123 0503, send us an email or simply use our online contact form. If you’d like to send us a postcard or write to us about what you’ve been up to, please send your letter to: SNBC Group, 207 Regent Street, London W1B 3HH, United Kingdom.